Refund Policy

At No Scratch, we are committed to ensuring your satisfaction. If you are not entirely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

• Timeframe: Refund requests must be made within 3 days of purchase.
• Condition of Product: The product should be unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Refund Process

• Contact our customer support at support@noscratch.store with your order number and reason for the refund.
• Return the product if instructed.
• Once verified, refunds will be processed within 7-10 business days.
• Refunds will be issued to the original method of payment.

Non-Refundable Items

• Products that have been used or damaged after delivery.
• Products not purchased directly from our website.

Return Policy

If you wish to return an item, please read our return policy below.

Eligibility for Returns

• Only Damaged Products will be redundable.
• Returns must be initiated within 3 days of purchase.
• The product should be unused, in original packaging, with proof of purchase.

Return Process

• Contact our support at support@noscratch.store with your order details.
• Receive return authorization and instructions.
• Customers are responsible for return shipping unless the return is due to a defect or error.
• Processing time is 7-10 business days after receipt of the returned product.

Non-Returnable Items

• Products used or damaged after delivery.
• Products not purchased directly from our website.